FAQ


Borders
If your image is not the same proportion as your paper size, you have two options:

  • 1. Add a small white border around your print. (Reccommended)
  • 2. Crop the image to fit the papers proportion.

If your file and your paper size do have the same proportions, we can still print your file with a border. Default border size is a 1/4″ border. If you prefer a different border size, please send your file with the border included. You can do this by choosing both your “image size” and your “canvas size” in Photoshop.
If you would like your print to be borderless, your file and you paper size must have the same proportions. If we receive an order for a borderless print and your file and your paper size are different, we will have to crop your image to fit the paper proportions. We will do our best to crop your file the way we feel is best, however, we recommend that you crop the file before you send it.
If you find this to be confusing, please see the examples below.

Corrections
Our printers are calibrated every day, and the prints will look very close to the way they look on a calibrated monitor. We use custom ICC output profiles for everything we print. For a small fee, you may opt for a “Custom Print”. If you choose this option, a member from my very talented staff will color correct your image and make corrections in the density, contrast, and sharpness if necessary. Otherwise, we will print the file “as is”. There are several image editing programs, besides Adobe Photoshop that you can download for FREE that will enable you to work on your files.
Here are a few:

picasa.google.com
www.gimp.org/downloads/
http://www.photopos.com/

We also offer the option of converting your color files to B&W, for a small fee. This will also include adjusting contrast, density, and sharpness, when necessary. You can also use the links above to try and do this yourself, and send your file “ready to print”.

File Size
There are recommended file sizes for each size print. This does not mean that your file MUST be the referenced size The chart is merely a guide for “recommended” size for sufficient print production.

File Type

Please send your file in one of the following recommended formats; Jpeg, Tiff, PSD, PDF, or bmp.

Paper Types

Choose from three different paper finishes: Matte, Glossy, Metallic. Over 25 different print sizes. We use Kodak Professional Ultra Endura in Matte, Glossy and Kodak Professional Metallic. One of these papers is just right for your work. All Ultra Endura media deliver Saturated color with exceptional, accurate flesh-tone reproduction.

  • Glossy
    Glossy finish is a true gloss paper; high shine delivers high impact images with superb flesh tones.
  • Matte
    Matte finish has the least amount of shine of all the papers we offer, but like other Ultra Endura papers, skin tones are true and details intense.
  • Metallic
    The Endura Metallic paper has a unique metallic sheen for stunning visual impact and depth. Our most dramatic paper for colors that pop right off the print!


Mounting Types

  • Foam Core This versatile foam board is strong, lightweight and rigid. Perfect for presentations, signs, architectural models or mounting. 1/18″ polystyrene CFC-free core springs back to original thickness when cut.
  • Sintra 1/4″ Sintra is a lightweight yet rigid board of moderately expanded closed-cell polyvinyl chloride (PVC) plastic extruded in a homogenous sheet with a low gloss matte finish.


Custom Tables

We can customize a table of your choosing. If you have a table to ship to us, or find a table online that you do not already see on PrintBigPhoto, we can quote you a price for photo dimensions and customization. Click to contact for more information: contact@printbigphoto.com.


Professional Photographers Tax Excemption

Are you a licensed New York State reseller? Click to email us your reseller certificate at contact@printbigphoto.com to receive a tax exempt discount code.

Return & Cancellation Policy

All sales are final. Because our products are custom made there are no refunds or exchanges. Cancellations are only available within 24 hours of purchase. Cancellations of photo print orders are only available with 4-6 hours of purchase. All products are carefully inspected for quality. We promise 100% satisfaction guarantee of our products. If if any flaws are incurred during the production process of your order we will ensure your product is fully corrected.

Privacy Policy

Your transaction and payment information is exchanged over a secure server and will never be shared, sold or given to any third parties. Your photos will never be shared with any third parties or used for any purposes other than for the order which they are submitted for. Your submitted photos will not be used for any type of advertising. If you consent to allow us to use an image of your finished product in our direct mail advertising and website please email contact@printbigphoto.com for proper image release submission.

Shipping Policy

Shipping is at the expense of the customer. Should any damages be incurred during the shipping process it is up to the customer to purchase shipping insurance and arbitrate loss reimbursement with the shipping carrier once your order is fulfilled and the product is out of our hands. All products are carefully inspected for quality. We promise 100% satisfaction guarantee of our products. If any flaws are incurred during the production process of your order we will ensure your product is fully corrected.